Our New Shop System

Our new shop system is easier to use, and paves the way to a single site-wide login for members
Our new shop system is easier to use, and paves the way to a single site-wide login for members

Our New Shop System

Our new shop system should be easier to use, and paves the way to a single site-wide login for members


We have been working away behind the scenes to set up a new shop system. It now fits in with the look of the rest of the site and, more importantly, is should be easier to use.

There is one drawback in changing over to a new system: people will have to enter their address details as a new customer the first time that they use the new shop. We hope this won’t be too much of a bore, but customers can always buy products without setting up an account. As before, the payments are all obviously handled on an independent and completely secure payment server.

Another advantage of this new shop system is to do with logging in. In the future, we want to set things up so that members can log into the website and get access to pages that normal visitors can’t see. The new shop will be integrated with this, which means that as a member you only need to log in once to access member pages and have your delivery details available in the shop. If you are a member, please tick the box to say so when you log in for the first time. If you can find your membership number you can enter this to help ensure that, when the time comes, you’ll already have a log-in for accessing member-only pages of the website.

If you are a member, please tick the box when you first log in and (if possible) give your member number

Please do tell us here whether or not you find the new shop system works OK for you. No doubt there will be a few teething issues, as there were when we changed over to the new Cloud Photo Gallery, but we hope it will make life easier in the long run.

Needless to say, our shop has all sort of fantastic society merchandise on it. We are especially proud of our cloud calendar and new greetings cards:

9 Comments
  • AnnAust

    November 11, 2011 at 6:48 pm

    I can’t get this site to work! I’ve tried three times and I’m told the shipping address is wrong. It keeps on coming up as Alabama, and I’m in New York. I want this calendar, but I don’t know what to do. Thanks

  • Gavin

    November 11, 2011 at 7:45 pm

    Ann
    We’re sorry it is causing you difficulties! We will email you directly to work out what might be causing the problem.
    Best wishes,
    Gavin

  • Hannah

    November 11, 2011 at 11:06 pm

    Hello, I’d like to buy the men’s Sun and Snow T-shirt but can’t see how to add it to my basket. I can see ‘Select Options’ but see nowhere to choose options when I click on this. Any help/ideas appreciated, thanks!

  • Caro

    November 12, 2011 at 12:25 am

    Hello, i have the same problem as Hannah. I can get the t- shirt in the basket.
    Something missing on that website?
    All the best! Caro

  • Gavin

    November 12, 2011 at 12:35 am

    Hannah and Caro, The settings all seem to be OK for that product. We have sold quite a few already, so I wonder if the problem might be to do with the internet browsers that you are using. Do you know if these are up to date? If possible it might be worth seeing if you have the same problem when you use a different computer. Do you find that you can add other items to your basket or is the problem just with this T-shirt?
    Sorry for the problems. I hope that we can sort them out.

  • Rupert Russell (member 25056)

    November 12, 2011 at 4:04 am

    I would like to buy 3x 2012 calendars, one for myself and the other 2 to be mailed to friends, one in Scotland and one in central India.

    ? would CAS manage that for me??

    and can I pay with an ordinary Australian Visa Card (ANZ bank) or do I have to do it via some other means..

    Thanks Gavin and all,,, rupert

  • dianabarnes@ntlworld.com

    November 12, 2011 at 9:39 am

    So far so good…nice and easy to use. How about offering cloudy socks and tights in grown-up sizes? I’d buy them!

  • wkc

    November 12, 2011 at 12:21 pm

    I’d like to buy a t-shirt but if it doesn’t fit properly, what’s your returns policy please?

  • Gavin

    November 12, 2011 at 3:11 pm

    Rupert,
    I will ask Fiona to email you on Monday about this to sort out the payment and the separate shipping amounts.
    Diana,
    Thanks so much for your approval. I’m afraid the people who make those socks don’t do them in adults. If they did, we’d certainly sell them!
    wkc,
    If you find that the shirt doesn’t fit, you can send it back to us and we will change it – that is, assuming that we have your preferred size in stock. Should you need to do this, you can email us first at shop@cloudappreciationsociety.org to ask us to put aside the size you’ll want instead.
    Best wishes,
    Gavin

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