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Problem with the app

Problem with the app

Forums › Cloud Identification Help › Problem with the app

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    • August 9, 2025 at 8:35 pm #654313
      Ronan Crespin avatarRonan Crespin
      Participant

      Hello,

      I have an iPhone (iOS 18.5) and I’m having a problem with the app: I can’t add photos from my photo library to my cloud collection. Even though I’ve given the app permission to access my photo library.
      Could you help me?
      Thank you very much.

    • August 11, 2025 at 2:32 pm #654481
      Sabine Lebenstedt avatarSabine Lebenstedt
      Participant

      Have you tried the support desk? They’re really helpful with all sorts of login and other problems. mailto:supportdesk@cloudappreciationsociety.org

    • August 19, 2025 at 8:18 am #655306
      Ronan Crespin avatarRonan Crespin
      Participant

      Thank you, i will try.

      Have a nice day Sabine

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